Executive Overview
World’s First
Enhanced Communications Service Company
Compass Global is a
privately held Enhanced Communications Service
company headquartered in Woodcliff Lake, NJ. The company
was founded in January 1998 as a traditional telecom
carrier. It changed its name to Compass Global in 2004 to reflect the
company’s strategic shift from the industry's price
leader to become the world’s premier quality carrier.
At the end
of 2004, Compass Global revolutionized telecom history by
transitioning from a legacy TDM based switching
infrastructure to embrace revolutionary next generation
technology employing TCP/IP to form the first VOIP Global
Enhanced Communications Services Network (GECSN). Compass
Global became the first major global carrier to convert
one-hundred percent of its network, switches, systems and
infrastructure to this newest state-of-the-art technology
using TCP/IP over the public internet to process 100% of the
calls transiting its global network. All calls received from
its customers enter the Compass Global network via the
internet. All calls are then processed and handed off via
TCP/IP with VOIP protocols to Compass Global’s terminating
carriers located around the world who are reached via the
global public IP peering networks. By doing so, Compass
Global became the world’s first true Global Enhanced
Communications Service (GECS) company and established a
trend that has become the model for global
communications companies.
Primary Business
Compass
Global’s primary business is building and operating
international voice and data networks between the United
States and selected countries in South America, Africa,
Asia, and the Middle East. It builds its routes in
conjunction with in-country partners who are responsible for
operating the foreign portion of the international network.
Compass Global resells this network capacity to the world’s
major communications companies who transmit their
international voice and data calls over this network.
International Network and Global Operations Center
Compass
Global’s network is one of the world’s premier
communications facilities. The Network Operations Center in
New York is the heart of its global operation. The facility
was designed to provide the highest level of performance and
reliability. With a measured up-time goal of 99.99999%, the
company has set the world’s most stringent performance
parameter. It has invested large sums of capital for
equipment and proprietary software that are necessary to
provide both diversity and redundancy on every critical
component. The benefit to Compass Global’s customers is an
assurance that the Compass Global network will be available
to them twenty-fours per day, seven days per week, 365
days per year.
Compass Global Mission
Software,
Systems, & Service
Compass Global’s mission
is to become the dominant supplier of high quality
international voice & data services to global carriers. The
typical Compass Global customer is a U.S. or foreign based
international communications carrier, prepaid card company,
or Cellular network operator. These entities utilize global
communication networks to terminate their international
calls.
Compass Global
differentiates itself in this highly competitive market by
deploying internally developed proprietary software and systems. This software automatically downloads data from
Compass Global's network of switches and converts the data on a real-time
basis into highly sophisticated user-friendly charts and graphs. This data allows
the company and customers to measure and manage a myriad of quality
parameters associated with international calls flowing
through the Compass Global Enhanced Communications Service
network. Critical measurements taken every few seconds allow
Compass Global to detect the slightest degradation in
quality, and permit its technicians to take immediate
corrective action to resolve problems before end-users
become aware of a problem, or are impacted by it.
In addition to its
proprietary software and systems, the company’s employees
are the third component in the company’s unique formula for
success. Each employee is highly skilled and trained to use
the company’s sophisticated software to manage the
underlying networks and switches over which international
calls travel. This process of managing the end-to-end
quality of international calls has been termed, “Global
Traffic Management”. The “Global Traffic
Management” process has made the company unique in
the global communications market. The resulting quality
achieved from the “Global Traffic Management”
process translates directly into enhanced levels of service
and value added features to Compass Global’s customers.
These three
components, Software,
Systems, & Service, have enabled Compass
Global to establish a worldwide reputation for providing the
very highest level of satisfaction with its customers. These
customers are comprised of an increasingly elite group of
global communications companies who demand quality. Their
first priority is quality, with price being secondary. This
emphasis on “Quality First” has afforded Compass Global the
ability to achieve above average margins on its sales, and
has resulted in its strong financial performance.
Financial Performance
and Future Direction
The
financial record that Compass Global has achieved the past
eight years is enviable. It has funded 100% of its operation
and capital expenditures from internal cash flow. It has no
long or short term debt. And with a state-of-the-art
enhanced service network firmly in place, the company is
positioned to grow revenues from $75M to more than $250M per
year. The company is continually adding new customers that
require high quality international terminations for their
global communications traffic. These customers join an elite
cadre of companies already doing business with Compass Global
around the world.
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